Portal and service information
Version: 8 October 2026
Listings and enquiries
Availability and property details need confirmation with the receiving owner or Tenanta team. Sending an enquiry or application does not reserve a property or conclude a lease. Owners should provide accurate descriptions, address details, availability and photographs they are authorised to publish.
Paid owner services
A paid service starts only under its accepted quote and agreed start date. The quote identifies the property, covered rooms, scope, fee basis and tax. New rooms, extra capacity and additional work require separate review and acceptance. Services and advertising do not guarantee tenants, enquiries or a sale.
Payments
Use the approved receiving details shown for the bill. Uploading proof does not confirm that money arrived. Bank or cash payments require authorised verification; online payments require provider confirmation. A partial payment leaves the remaining balance due. Unallocated verified money requires an agreed allocation or a completed refund recorded by staff.
Changes and support
Discuss service cancellation, changes, payment disputes and refunds with Tenanta. Agreed effective dates and financial adjustments must be recorded. A portal entry does not itself transfer money or initiate a bank/provider refund.
Agreements
The accepted service quote, tenancy agreement or sale mandate records the applicable commercial terms. Review those documents before accepting. Tenanta's role and the party responsible for the transaction are described in the About page and your agreement.