Privacy information
Version: 8 October 2026
Information used by the portal
Tenanta uses account and contact details to provide access and respond to enquiries. Property and tenancy records, agreements, uploaded documents, payment references and proof support the requested property services. Security records help protect accounts and investigate errors. On-site advertising records approximate session impressions, listing visits and enquiries.
Access and sharing
Authorised staff and the owners or tenants linked to a record can access information needed for their agreed work. Tenant rent payment details identify the approved receiving party. Online checkout sends the required transaction details to the selected payment provider. Hosting and email services support portal operation. Do not upload documents unrelated to your request.
Retention and requests
Records and documents are retained to support active services, financial reconciliation, agreement history and disputes. Archiving a record does not erase its history. Contact Tenanta to ask about access, correction, retention or deletion of your information. The team will verify your identity and explain which records can be changed or removed and which must be retained.
Communication
Portal notifications support your tenancy or service agreement. Available email preferences can be managed in your profile. An enquiry or account registration does not mean you have agreed to paid services.
Property-specific agreements and any reviewed privacy notice supplied by Tenanta should be read alongside this description.